1) It’s ok to change your mind on something - its may take you a few days to pick the right song, you may pick a song and then decide another one is more suitable. As long as everything is confirmed in time for printing an Order of Service.
2) We are happy to spend time with you, getting to know about the person who has died . In fact we would like to get to know about them- It's such a special job and to know who we are working with helps.
3) It’s ok to ask questions- we work each day in this industry, you may never have had to plan a funeral before. We will answer as many questions as we can and when we cant we will signpost you to others.
4) We are just human beings. We have families, we know that sometimes all members of families don’t get on, we understand that sometimes it’s too difficult to face making the arrangements and you want someone to listen We have a life outside funeral and have been known to laugh and smile occasionally.
5) We always treat every person in our care in the same way we would want our mother, father, brother, sister, son or daughter to be treated.
(special thank you to those who I've asked lots of questions too for this blog)
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